What’s your tenant engagement strategy? Do you have one? Research is continuing to prove that buildings with robust amenity packages have higher leasing velocity. According to Gallup, companies with highly engaged workforces are 21% more profitable and studies have continued to prove that in-person engagement is the key to helping the youngest generation of the […]
I am proud to say that Chicago is my hometown and it has given so much to American industry over the centuries. Among these amazing contributions are those of the legendary department store innovator Marshall Field, who once famously declared: “Give the lady what she wants.” This service-first motto has always been inspirational to me as an operations expert. So simple. And still so revolutionary.
The role that experience management plays in tenant engagement, building loyalty – and ultimately – re-signed leases absolutely grows exponentially every single year. Which is why – after selling my first business to JLL – I wasn’t ready to stop. Four years after creating XM by JLL, I decided to launch my own firm again, The Experience Group. I am so thrilled to say that I’ve brought my amazing team back together – Meghan Rooney is serving as The Experience Group’s COO, Jessica Schmidt is our Creative Director, and Sue Morrison is our Finance Director. We have come together to harness the power of experience and change the trajectory of client success stories forever.
EXPERT INSIGHTS
Future of Office Boston
THURSDAY, NOVEMBER 14, 2024
Connect with The Experience Group team to discover amenity and tenant engagement trends at Bisnow’s Future of Office Boston seminar.
