We're Rewriting the Rules.

“It’s not enough to be offering your audience something new or different. Your audience wants something extraordinary. And once you’ve achieved it, you have to do it again.”

– Tom Larance, Founder

“It’s not enough to be offering your audience something new or different. Your audience wants something extraordinary. And once you’ve achieved it, you have to do it again.”

– Tom Larance, Founder

Tom Larance, President & CEO, The Experience Group, Creator JLL XM, Corporate Concierge Services

Our Founder

Tom Larance

Tom started his first endeavor, Corporate Concierge Services in 2001 with a vision for taking memorable guest experiences into new spaces.

Over the decades, CCS became known for its transformation of the concierge industry in entirely new areas of guest experience including tenant lounges, in-office hospitality services, wellness centers, and showstopping convention hotels. CCS’s reputation for innovation and excellence became a mainstay in the industry.

JLL acquired Corporate Concierge Services in 2019. There, he launched the Experience Management division.

Tom is redefining industry excellence, once again with The Experience Group.

Our Leadership Team

Meghan Rooney, Chief Operating Officer, former JLL XM, Corporate Concierge Services

Meghan Rooney

CHIEF OPERATING OFFICER

Jessica Schmidt, Creative Director, The Experience Group, former JLL XM, Corporate Concierge Services

Jessica Schmidt Bulin

CREATIVE DIRECTOR

Susan Morrison, Finance Director, The Experience Group, former JLL XM, Corporate Concierge Services

Susan Morrison

FINANCE MANAGER

Let’s Meet the Future
Search